Refund Policy
At ear-revealer, we strive to provide our customers with the best ear care products on the market. We understand that sometimes a product may not meet your expectations or may not be suitable for your needs. That's why we have a clear and transparent refund policy in place to ensure your satisfaction.
Eligibility for Refunds
If you find yourself unsatisfied with your purchase, you may be eligible for a refund. To be eligible, the following conditions must be met:
- The product must be returned within 30 days of the original purchase date.
- The product must be unused and in its original packaging.
- Proof of purchase, such as the order number or receipt, must be provided.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
Non-Refundable Items
While we strive to accommodate all refund requests, there are certain items that are non-refundable. These include:
- Used or opened products
- Products that are not in their original condition or packaging
- Gift cards
Exchanges
If you received a defective or damaged product, we will gladly exchange it for a new one. Please contact our customer support team within 7 days of receiving the product to initiate the exchange process.
Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.
Note: This refund policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy.